Your website is one of your most valuable business assets—sometimes costing as little as £1000 or even reaching the £15,000 range. It’s your digital storefront, your 24/7 salesperson, and the foundation of your online presence. But just like any significant investment, it shouldn’t be left alone without attention.
In this article, we’ll explore why ongoing support matters for websites, the hidden costs of website issues, and why having a dedicated team looking after your website can be a smart business move.
The true cost of website downtime
Imagine your website going offline for an hour. How many potential customers, donations, or leads could you lose? Now, imagine it being down for a day—or even worse, having an issue that stops people from making purchases or contacting you.
The cost of downtime varies depending on your industry, but one thing is certain: fixing problems reactively is often far more expensive than preventing them in the first place. Without ongoing maintenance, websites can become slow, broken, or even vulnerable to security risks, leading to unexpected repair costs, lost sales, and a frustrating experience for visitors.
Why WordPress websites need ongoing support
WordPress is a powerful and flexible platform, but it’s not a ‘set it and forget it’ system. Like any piece of software, it needs regular updates, security monitoring, and performance optimisation. A well-maintained website:
- Loads faster – A slow website can frustrate visitors and hurt your search rankings.
- Stays secure – Hackers often target outdated websites; regular updates keep your site protected.
- Works properly – Plugins, themes, and integrations need updates to stay compatible.
- Remains online – With uptime monitoring and proactive fixes, you don’t have to worry about unplanned outages.
What’s often included in WordPress support care plans?
Support plans are designed to give you peace of mind, leaving the provider to take care of the technical side of things. Taking our own WordPress Support Plan as an example, as a minimum, you should receive:
- Regular updates – We ensure your WordPress core, themes, and plugins are always up to date.
- Security monitoring – Proactive checks help prevent malware, hacking attempts, and security breaches.
- Website backups – Automated daily backups ensure that your data is always safe and restorable.
- Performance optimisation – We fine-tune your website to keep it running fast and efficiently.
- Technical support – Get expert help when you need it, whether it’s fixing issues or making minor tweaks.
- Uptime monitoring – We track your site’s availability and take action if anything goes wrong.
But can’t I just auto-update?
Yes, and in many cases, enabling automatic updates is highly recommended. However, automatic updates can sometimes cause unexpected issues, such as plugin conflicts or theme breakages. If an update causes a problem, it may not always be immediately obvious, and you could end up with a website that isn’t functioning properly without realising it.
This is why having a dedicated team monitoring your website makes all the difference. If something does break due to an update, we proactively identify the issue and apply a fix, ensuring that your site continues running smoothly without disruptions.
The difference between DIY maintenance and a dedicated team
Many business owners try to manage website maintenance themselves, but this often leads to one of two scenarios:
- It gets neglected – Updates pile up, issues go unnoticed, and problems arise at the worst time.
- It takes up too much time – Instead of focusing on growing your business, you’re troubleshooting tech issues.
This is similar to maintaining your own car-sure you can give it a wash and polish, change the oil, or even replace a light bulb. But what about the alternator or the carburettor (yes, I’m a fan of classic cars 👀)? While you could replace these parts yourself, it requires the right tools, time, and expertise. Instead, wouldn’t it be easier to have a professional take care of everything for you, so you can enjoy the day without the hassle?
With a dedicated team like Nebula Design, you don’t have to worry about website maintenance. We handle everything in the background, so your website stays in top shape while you focus on what you do best.
Who is this service for?
Our WordPress Support Care Plan is ideal for:
- Businesses that rely on their website to generate leads and sales.
- Charities that need a secure, reliable website to communicate their mission.
- E-commerce stores that depend on uptime and fast load times.
- Any website owner who wants peace of mind knowing their website is in good hands.
Protect your investment with expert website support
Your website is a long-term investment, and like any investment, it needs ongoing care to deliver the best results. Rather than waiting for things to go wrong, a support plan ensures your website remains secure, fast, and functioning at its best.
With Nebula Design’s WordPress Support Care Plan, you get expert support, proactive maintenance, and peace of mind—all at a predictable monthly cost.
Interested in protecting your website? Get in touch with us today to find out how we can help keep your website running at its best.