Streamlining Processes For Furniture Donations To Good Causes

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Project Overview

Generating social impact and
carbon reduction through donation of surplus furniture, equipment & materials

Collecteco needed a new website that would give their team full control over content and processes, while significantly streamlining the way data was handled internally.

Historically, the organisation relied on an external form system to manage requests and stock. This created unnecessary admin, duplicated data entry, and slowed down communication between internal teams and the charitable causes they support. The process worked – but it wasn’t efficient.

Beyond improving internal control, the new platform needed to:

  • Present donated furniture in a clear, structured way so good causes could browse and request items.
  • Allow organisations to submit structured wishlists for specific items they needed.
  • Enable internal stock sharing between Collecteco locations before items were offered externally.
  • Replace fragmented systems with a single, streamlined WordPress setup.

The goal wasn’t just a new website – it was a smarter operational system built into the website itself.

Mojave desert in the sun
Before
Mojave desert in the dark
After

The Solution

We designed and developed a fully bespoke WordPress website that placed functionality at the core of the user experience.

At the heart of the build is a heavily customised version of WooCommerce. Rather than functioning as a traditional eCommerce store, the system was stripped back and reengineered into a streamlined quote style request platform.

This allowed us to:

  • Transform product listings into structured donation items.
  • Replace purchases with a controlled request workflow.
  • Integrate all forms directly into WordPress, eliminating the need for external systems.
  • Centralise data collection, storage, and processing in one place.

We developed a custom workflow that enables:

1. Furniture Requests from Causes

Charities and good causes can browse available furniture and submit structured requests directly through the platform. The process is intuitive, controlled, and easy for administrators to manage.

2. Wishlist Submissions

Organisations can submit detailed wishlists outlining the items they require. These requests feed directly into the internal system, removing manual re-entry and email-based administration.

3. Internal Stock Sharing

Before items are released publicly, Collecteco teams can share stock internally across their own organisation. This ensures resources are maximised efficiently and redistributed where needed most.

By consolidating everything into WordPress, the Collecteco team now has full ownership of content, listings, and workflows – without relying on third-party tools.

The Results

The new platform has become far more than a brochure website. It’s now an operational tool that supports Collecteco’s day to day processes.

The impact has been significant:

  • Major reduction in admin time
  • Faster processing of requests
  • No duplicated data entry
  • Clearer communication between teams and causes
  • Greater control and flexibility internally

Most importantly, the system saves time for everyone involved – from internal staff to the charities benefiting from donated furniture.

Google has increased by 50.38%, demonstrating stronger search visibility

Collecteco now has a modern, scalable WordPress platform that supports their mission while being fully maintained and supported by the Nebula Design team, ensuring it continues to evolve alongside their organisation.