Privacy Policy

Who we are

We are Nebula IT Services T/A Nebula Design, alongside managed IT solutions to businesses based in Bristol and the surrounding areas, we also offer a range of digital services through our T/A, Nebula Design.

We are affected by GDPR

The main 3 areas in which we are affected by GDPR include;

  • How we collect and use data collected via out website
  • How we managed data and information collected whilst working with a client in our role as a data controller
  • How we manage data as a result of being a data processor for many of our clients

What data we collect and why we collect it

Live Chat/Booking Form

When you use the live chat or booking form, the information you provide is sent to us via our marketing CRM, Hubspot. This information is only used by us.

Google Analytics

We utilise Google Analytics to track performance of our website from an SEO (search engine point of view) – data such as rerferrals and bounce rate help us optimise the website for future use. No personalised data is stored by us.

Contact forms

Any information provided to us by the user via contact forms may be stored by Nebula and used within our internal database. This information will never be passed to third parties or sold.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

There may be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • Third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you.
  • Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
  • An actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
  • Other people where we have your consent.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Links to other websites

This website may contain links to websites run by other organisations. This Privacy Policy applies only to this website, so you are encouraged to read the privacy statements on the other websites you visit. Nebula IT Services are not responsible for the privacy policies and practices of other sites, even if you can access them using links from this website.

Changes to this privacy notice

This policy was last updated in August 2024.

If you have any questions regarding any policies or terms of use within this website, please feel free to contact Nebula at 01454 534009